What we collect
We may request and collect information from you on our website and other channels which may be used to personally identify you (hereinafter referred to as “personal identifiable information”) including the following:
・Your personal information such as your name, gender and date of birth.
・Your contact information such as your telephone number, address, fax number and email address.
・Your credit card and other billing information.
・Your interests and favourite activites.
・Your responses to and other information relevant to customer surveys and/or offers.
Certain personal information is required for us to provide our goods and/or services and if you fail to supply such personal information as requested for the goods and/or services, we may be unable to provide the goods and/or services.
What we do with the information we gather
・We may use the personal information you provide for one or more of the following purposes:
・To process and administer your order for goods and/or services from us.
・For the supply of any goods and/or services which we may offer to you or you may request from us.
・For identification purposes in relation to the provision of our goods and/or services.
・To contact you in relation to the provision of our goods and/or services.
・To facilitate the payment for our goods and/or services provided to you.
・To understand your needs and to provide you with a better service.
・To improve our products and/or services.
・To send promotional and marketing information about new products, special offers or other information which we think you may find interesting.
・To contact you for market research purposes, and we may contact you by email, telephone, fax or mail.
・To customise our website according to your interests.
Your personal data may be used for verifying your identity, marketing and advertising of any goods and/or services to you by us in accordance with the prevailing requirements in the Personal Data (Privacy) Ordinance.
A cookie is a small file which asks permission to be placed on your computer’s data storage device. When you visit our website, a cookie is added which helps analyse web traffic at our website or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Security - how we protect information
We are committed to ensuring that your personal information is secure and we take every precaution to protect your personal information.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. All personal information stored by us is kept on a server in a secure environment. Regular security reviews are held by us to ensure that the site remains safe and secure for your protection. Nevertheless, we cannot guarantee the security of information you disclose online and you accept that the Internet is not completely secure and agree that we shall not be liable for unauthorised use, distribution or destruction of your information.
All electronic personal information that we maintain is securely stored and further protected through our use of appropriate access controls. When disposing of personal
information, paper documents containing personal information are securely destroyed, and electronic files storing personal information are permanently deleted.
Disclosure and Transfer of personal information
Only employees and approved contractors/developers who need the information to perform a specific job are granted access to personal information we collect from you. We may disclose and transfer personal information collected from you to, and jointly use such personal information with, our subsidiaries, holding companies, or associated companies and other persons (including WIV Wein International AG) who need the information to perform a specific job in relation to the supply of goods and/or services to you (whether within in or outside of Hong Kong).
Other than as stated above, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Unless permitted or required by law, we will not disclose your personal data to any third parties without your prior consent.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
・whenever you are asked to fill in a form on our website or otherwise, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
・if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to our registered office of suite DEF,13/F, West Gate Tower, 7 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong or emailing us at firstname.lastname@example.org
Access and correction of personal information
You may request details of personal information which we hold about you under the Personal Data (Privacy) Ordinance (Cap 486). A small fee will be payable. If you would like a copy of the information held on you please write to us addressing to our registered office of suite DEF,13/F, West Gate Tower, 7 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong or email us email@example.com for enquires. To avoid doubt, you are advised to use the Data Access Request Form provided by the Privacy Commissioner for Personal Data (which can be obtained from the Privacy Commissioner for Personal Data or its website www.pcpd.org.hk direct) to request for your personal information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We may use your personal information (including, without limit, your name, email address, telephone number and correspondence address) for direct marketing purposes. Direct marketing will include sending to you our regular email alerts, announcements, updates, festive greetings and invitations to events. The purpose of these communications is to keep you informed of services and products offered by us or any third parties of which we think may be of interest to you, including offers, campaigns and promotions relating to such services or products, and to market to you such services and products. Such information may be delivered to you by direct email or mail, telemarketing, fax and /or other forms of communication.
However, we will first require your consent to such direct marketing. You may indicate your consent to the above by:
・Ticking the relevant box when providing your personal information to us on the relevant form
・Informing our representative when you speak with them about your order or at any time by contacting us whether in person or by letter to our registered office of suite DEF,13/F, West Gate Tower, 7 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong or by email to firstname.lastname@example.org.
If you wish not to receive direct marketing material from us at any time, please write to us addressing to our registered office or email us at the above email address.
Retention of information
We will keep information collected from you for such period of time as is required for the purpose of which it was collected and for as long as we are required to retain it to satisfy any legal, regulatory or accounting requirements.